WHAT WE DO
Customer Care & Retention™ Programs
Tailored to your budget and organizational readiness.
Each program begins with a Preparation Phase where we introduce The Platinum Rule®, treat other people the way they want to be treated, to the leadership team and key customer-facing personnel. This sets the stage for receiving customer feedback and responding in a manner tailored for the specific individual customer contact. We also introduce your team to all of our tools and engage them in simulation of best practices for customer care follow-up to embed both The Platinum Rule® philosophy and best practices into your company culture.
VIEW MORE ↠
Employee Care & Retention™ Program
Engagement Impacts Both Customer and Employee Retention.
The Employee Care & Retention™ (ECR™) Program is based on the same foundation as our Customer Care & Retention™ Programs. When organizations enjoy a high level of engagement among their customer-facing personnel AND embed The Platinum Rule® into their culture, both employee and customer retention are improved.
VIEW MORE ↠