WHO WE ARE
Our Company
Helping B2B Companies Thrive and Grow!
For more than twenty-five years, The Dunvegan Group has been collecting customer feedback to bring executives insights that will effectively change how they do business with customers.
From our early beginnings, we have worked with national and global clients to strengthen their bond with customers, thereby improving both customer retention and revenue retention.
Business Relationships are dependent upon personal interactions between your employees and your customers; Business Retention requires companies to retain engaged employees who are focused on your customers.
Our approach to Customer Retention Consulting (and Employee Retention Consulting) embraces both measurement technologies and the need for organizational change. We are with you through all stages of the Customer Care & Retention™ program, from data collection through to support in dealing with major customer issues and changes in standard operating procedures; we provide training, coaching and mentoring to help your team adapt.
Our senior consultants work directly with executives and management teams to ensure maximum value is extracted from our programs.
We are drowning in information while starving for wisdom. The world henceforth will be run by synthesizers, people able to put together the right information at the right time, think critically about it, and make important choices wisely.
Edward O. Wilson, the pioneer of sociobiology and a two-time Pulitzer prize winner.
