WHO WE ARE
The Dunvegan Group
Business Retention Specialists!
The Dunvegan Group has been identifying priority actions to improve Business Retention including customer, employee and revenue retention, for more than 25 years.
Business relationships depend on personal interactions between your employees and your customers and Business Retention requires engaged employees who are focused on your customers.
Because our approach to Business Retention encompasses Customer Retention, Employee Retention and Revenue Retention, we work closely with your team to embrace organizational change and incorporate measurement technologies.
We are with you through all stages of the Customer Care & Retention™ program. For instance, we set you and your team up for success by assessing readiness, supporting internal culture shift, performing data collection and identification of priority actions. Consulting support includes helping you prepare to deal with major customer issues, and changes in standard operating procedures.
Since successful implementation of our program requires compliance, we monitor employee behavior and provide help desk support. The Dunvegan Group monitors performance and delivers training, coaching and mentoring to help your team adapt.
Expert Senior Consultants work directly with your executives and management teams to extract maximum value from our programs. Your typical Return on Investment (ROI) is at least 2:1 which means our programs are self-funding!
“We are drowning in information while starving for wisdom. The world henceforth will be run by synthesizers, people able to put together the right information at the right time, think critically about it, and make important choices wisely.”
Edward O. Wilson, the pioneer of sociobiology and a two-time Pulitzer prize winner.