WHO WE ARE
The Dunvegan Group
Business Retention Specialists!
Organizations like yours have been coming to The Dunvegan Group for help in achieving their business outcomes for more than 25 years. We work with business leaders like you to leverage the voices of your stakeholders, your customers, employees, vendors and shareholders, to build relationships that create better business results.
Whether you are concerned about increasing sales, growing revenues or reducing churn, we will help you to understand what is important to your audiences, where you can leverage your strengths and your opportunities for improvement, and together we will develop priority actions to move your business forward.
Usually this will mean change in how you conduct your business and change is a scary word for many people. Over the years, we have learned what doesn’t work when it comes to leading and embedding changes in organizations. Research and practical experience have shown that engaging your audiences in defining the required changes, having them “own” the change initiative and providing consistent, gentle reminders leads to successful adoption of new ways of thinking and behaving.
And of course, measurement is critical. We will establish appropriate benchmarks and measure change over time using proven Key Performance Indicators (KPIs) yours and ours.
We are with you through all stages of the program. For instance, we set you and your team up for success by assessing readiness, supporting internal culture shift, measuring performance and identification of priority actions. Consulting support includes helping you prepare to deal with major customer issues, and changes in standard operating procedures. The Dunvegan Group monitors performance and delivers training, coaching and mentoring to help your team adapt.
