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Employee Care & Retention™

Engagement Impacts Both Customer Retention and Employee Retention.

Employee Care & Retention™ (ECR™) Programs are based on the same foundation as our Customer Care & Retention™ Program. When organizations enjoy a high level of engagement among their customer-facing personnel AND embed The Platinum Rule® into their culture, employee and customer retention are both improved.



Employee Care & Retention™ (ECR™) Programs are based on the same foundation as our Customer Care & Retention™ Programs: The Platinum Rule® ~ “Treat Other People The Way They Want To Be Treated”.

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Employee Retention Programs

People Focused Culture Enhances Employee Engagement.

Our employee retention programs help you reduce the cost of acquiring, on-boarding, engaging and retaining people to serve your customers. Equally important, as a result of a stable team, you are more likely to succeed in retaining your customers.

The Platinum Rule®

The Dunvegan Group’s Employee Care & Retention™ (ECR™) Program is founded on The Platinum Rule® – “Treat other people the way they would like to be treated”.  

When The Platinum Rule® is embedded in your culture, you achieve higher rates of employee engagement and employee retention.  For instance, internal collaboration is more effective when employees understand themselves and each other, have a common language and use humor to diffuse friction.

Employee Retention Indicators™

In the second step of the employee retention program, your team completes an anonymous employee engagement questionnaire. The results provide four Key Employee Retention Indicators™:

  • Your Employee Retention Index™ – the strength of the bond between your organization and your employee population.
  • Organization Employee Engagement Index™ – essential elements of employee experience with all employers.
  • Your Employee Problem Experience Profile™ – where your employees experience problems at work and how well your organization resolves them.
  • Organization Employee Advocacy Zone™ – The likelihood of your employees encouraging others from working for your organization.

Because employees complete the on-line employee retention program questionnaire during their work time, virtually all employees participate. As a result, the findings accurately reflect the situation in your organization.

We compile the results and deliver a concise summary report with Priority Actions for improving employee engagement. These results provide a benchmark against which to measure your progress towards increased employee retention.

Employee retention improves customer retention. After implementing our employee retention program, you will be ready for one of The Dunvegan Group’s Customer Care & Retention Programs™ (CCR™).  Learn about our CCR™ Programs here.

See how the Employee Care & Retention™ Program aligns with the Customer Care & Retention™ Programs here.