The Dunvegan Group – Business Retention Specialists!
The Dunvegan Group helps organizations like yours improve business retention. We capture the voice of your customers (VOC), the voice of your employees (VOE), the voice of your vendors, shareholders and other stakeholders, to interpret and identify priority actions, and we show you how to build strong relationships that create better business results.
Whether you are concerned about increasing sales, growing revenues or reducing churn, we will help you to understand what is important to your customers, your employees and other audiences, where you can leverage your strengths and your opportunities for improvement, and together we will develop priority actions to move your business forward.
Usually, this will mean some change in how you conduct your business and we know that change is a scary word for many people. Research and practical experience have shown that engaging your audiences in defining the required changes, having them “own” the change initiative and providing consistent, gentle reminders (nudges) leads to the successful adoption of new ways of thinking and behaving.
And of course, measurement is critical. We establish benchmarks and measure change over time using proven Key Performance Indicators (KPIs), both yours and ours.
We set you and your team up for success by assessing readiness, supporting internal culture evolution, measuring performance, and identifying priority actions. The Dunvegan Group monitors performance and delivers training, coaching and mentoring to help your team adapt.