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Dunvegan Blog

We live in a “do-it-yourself” world!

Yes, we live in a "do-it-yourself" world; a world in which we have instant access to such a vast array of information, there is almost no question that cannot be…
Anne Miner AdminApril 12, 2022
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Customer Satisfaction Is Not Always Necessary For Customer Retention

You can achieve customer retention without customer satisfaction under certain conditions. Find out how.
Anne Miner AdminApril 12, 2022
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The Role of Recommendation in The B2B World

What is NOT important in the B2B world is your client's likelihood of recommending your company (as in NPS). What IS IMPORTANT IS YOUR client’s WILLINGNESS to recommend your company…
Olev WainMay 14, 2020
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Are You Measuring Customer Satisfaction With Ratings?

We’re all familiar with questions that ask us to rate our satisfaction "on a scale of zero of 10″,  where zero indicates a state of extreme dissatisfaction and 10 indicates…
Anne Miner AdminOctober 28, 2019
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How to Make Your Business Stand Out From The Crowd.

How can you make your company stand out from the crowd? This is a question that many business leaders have asked themselves for years. For more than ten years, we…
Anne Miner AdminJune 14, 2019
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Customer Care Rules

You do know that a "one size fits all" approach to customer care is unlikely to succeed in building strong relationships with all of your customers - right?
Anne Miner AdminJune 4, 2019
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10 LESSONS FROM CANADA GEESE TO MASTER LEADERSHIP

Canada Geese provide unique lessons in leadership that can be applied in today's organizations to create more leaders.
Anne Miner AdminApril 8, 2019
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6 Customer Research Myths ~ Debunked

In discussing Customer Care and Retention Research with potential clients, I am hearing comments reflecting 6 specific beliefs about customer research. These beliefs have evolved based on the technologies available…
Anne Miner AdminMarch 21, 2019
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Is Your Voice of the Customer (VoC) Program Being “Gamed”?

How often have you heard, “When you get the survey, be sure to give me a 10.”? Or, “If there is anything that would prevent you from giving me a…
Anne Miner AdminMarch 6, 2019
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Tips for Successful Employee Surveys

Companies are conducting more employee surveys in hopes of gaining helpful insights on employee engagement, employee satisfaction and employee retention. Anne Miner offers 10 tips for successful employee surveys whether…
Anne Miner AdminFebruary 24, 2019
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Customer Experience Essentials


B2B Customer Retention - Identifying and Managing At-Risk Customers


B2B Customer Feedback Programs - Things to Think About Before You Start One




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