We’re all familiar with questions that ask us to rate our satisfaction "on a scale of zero of 10″, where zero indicates a state of extreme dissatisfaction and 10 indicates…
AnneOctober 28, 2019
You do know that a "one size fits all" approach to customer care is unlikely to succeed in building strong relationships with all of your customers - right?
AnneJune 4, 2019
Canada Geese provide unique lessons in leadership that can be applied in today's organizations to create more leaders.
AnneApril 8, 2019
In discussing Customer Care and Retention Research with potential clients, I am hearing comments reflecting 6 specific beliefs about customer research. These beliefs have evolved based on the technologies available…
AnneMarch 21, 2019
How often have you heard, “When you get the survey, be sure to give me a 10.”? Or, “If there is anything that would prevent you from giving me a…
AnneMarch 6, 2019
Companies are conducting more employee surveys in hopes of gaining helpful insights on employee engagement, employee satisfaction and employee retention. Anne Miner offers 10 tips for successful employee surveys whether…
AnneFebruary 24, 2019
Customer satisfaction and customer retention are critical components of your company vision. Minimize employee and customer churn for maximum growth.
AnneJanuary 20, 2019
As the business owner, you will spend a great deal of time, energy and money finding customers and finding employees to serve those customers. It is the leader’s responsibility to…
AnneJanuary 13, 2019
We have also observed that a company's ability to build competitor-resistant customer relationships is dependent on the stability of customer-facing employees; when there is turnover among your employees, customers must…
AnneSeptember 30, 2018
