In the utilities sector, ensuring customer satisfaction is paramount for long-term retention. For utility companies navigating the complex delivery of services, The Dunvegan Group is your ally, offering tailored strategies…
Within the trucking sector, there’s a business concern that has come to the forefront and casts a long shadow—high truck driver turnover. This issue is far-reaching, influencing not only the…
Introduction In today's highly competitive business landscape, customer satisfaction and loyalty play a crucial role in the success of any organization. To gain valuable insights into customers' needs, preferences, and…
Introduction In today's rapidly evolving business landscape, customer-centricity has become a key driver of success. To foster a customer-centric culture, organizations must prioritize hearing the Voice of their Customer (VOC)…
Ready to take your customer loyalty to the next level? Have you reached a plateau with your Net Promoter Score® (NPS®)? Concerned about customer loyalty and business retention? Ready to…
How can you make your company stand out from the crowd? This is a question that many business leaders have asked themselves for years. For more than ten years, we…
We’re all familiar with questions that ask us to rate our satisfaction "on a scale of zero of 10″, where zero indicates a state of extreme dissatisfaction and 10 indicates…
Yes, we live in a "do-it-yourself" world; a world in which we have instant access to such a vast array of information, there is almost no question that cannot be…
You do know that a "one size fits all" approach to customer care is unlikely to succeed in building strong relationships with all of your customers - right?
In discussing Customer Care and Retention Research with potential clients, I am hearing comments reflecting 6 specific beliefs about customer research. These beliefs have evolved based on the technologies available…
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