You do know that a "one size fits all" approach to customer care is unlikely to succeed in building strong relationships with all of your customers - right?
AnneFebruary 7, 2019
As the business owner, you will spend a great deal of time, energy and money finding customers and finding employees to serve those customers. It is the leader’s responsibility to…
AnneJanuary 13, 2019
We have also observed that a company's ability to build competitor-resistant customer relationships is dependent on the stability of customer-facing employees; when there is turnover among your employees, customers must…
AnneSeptember 30, 2018
Companies are conducting more employee surveys in hopes of gaining helpful insights on employee engagement, employee satisfaction and employee retention. Anne Miner offers 10 tips for successful employee surveys whether…
AnneSeptember 14, 2018
Whether we think of your company’s mission as a statement of the problem in the marketplace that your company exists to solve, or a statement of why your company exists,…
AnneAugust 23, 2018
Operating within the business-to-business, consultative sales world? Does your sales team "close" the majority of the opportunities they pursue? Meaning that more than half of the proposals/bids you submit result…
AnneAugust 23, 2018
We generally accept that referrals are a powerful source of new business; when existing customers offer their support through introductions and sponsorship the likelihood of success is much increased. In…
AnneAugust 23, 2018
Yes, we live in a "do-it-yourself" world; a world in which we have instant access to such a vast array of information, there is almost no question that cannot be…
AnneAugust 23, 2018
Despite the attention that customer service, satisfaction and retention has received over the past 25 plus years, it appears that customer care hasn't really improved. As someone who has devoted…
AnneAugust 23, 2018
