Yes, we live in a "do-it-yourself" world; a world in which we have instant access to such a vast array of information, there is almost no question that cannot be…
Anne Miner AdminApril 12, 2022
What is NOT important in the B2B world is your client's likelihood of recommending your company (as in NPS). What IS IMPORTANT IS YOUR client’s WILLINGNESS to recommend your company…
Olev WainMay 14, 2020
We’re all familiar with questions that ask us to rate our satisfaction "on a scale of zero of 10″, where zero indicates a state of extreme dissatisfaction and 10 indicates…
Anne Miner AdminOctober 28, 2019
How can you make your company stand out from the crowd? This is a question that many business leaders have asked themselves for years. For more than ten years, we…
Anne Miner AdminJune 14, 2019
You do know that a "one size fits all" approach to customer care is unlikely to succeed in building strong relationships with all of your customers - right?
Anne Miner AdminJune 4, 2019
Canada Geese provide unique lessons in leadership that can be applied in today's organizations to create more leaders.
Anne Miner AdminApril 8, 2019
In discussing Customer Care and Retention Research with potential clients, I am hearing comments reflecting 6 specific beliefs about customer research. These beliefs have evolved based on the technologies available…
Anne Miner AdminMarch 21, 2019
How often have you heard, “When you get the survey, be sure to give me a 10.”? Or, “If there is anything that would prevent you from giving me a…
Anne Miner AdminMarch 6, 2019
Companies are conducting more employee surveys in hopes of gaining helpful insights on employee engagement, employee satisfaction and employee retention. Anne Miner offers 10 tips for successful employee surveys whether…
Anne Miner AdminFebruary 24, 2019
