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Tips for Successful Employee Surveys

Companies are conducting more employee surveys in hopes of gaining helpful insights on employee engagement, employee satisfaction and employee retention. Anne Miner offers 10 tips for successful employee surveys whether…
Anne
February 24, 2019
Dunvegan Bloghome

Customer Care Rules

You do know that a "one size fits all" approach to customer care is unlikely to succeed in building strong relationships with all of your customers - right?
Anne
February 7, 2019
Dunvegan Blog

Is it time for a change?

We have also observed that a company's ability to build competitor-resistant customer relationships is dependent on the stability of customer-facing employees; when there is turnover among your employees, customers must…
Anne
September 30, 2018