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Dunvegan Blog

Office Lunch Indian Style – A Study in Supply Chain Management

Every work day the dabbawallas pick up and deliver 200,000 lunch boxes within only a couple of hours, in a traffic-congested city whose population is more than 20 million. It…
Anne Miner AdminAugust 23, 2018
Dunvegan BlogThought Spot

Reversal Thinking & Innovation – Circular Airport Runways

Process reversal can lead to innovation. Reversal thinking essentially involves reframing a process by thinking about it ‘backwards’. A good example is how we print documents . . . the…
Anne Miner AdminAugust 21, 2018
Dunvegan Blog

Re-invent Your Business – Just Like The French Foreign Legion Did, Twice In Its History

As the circumstances or the environment your business operates in change, you must think about repositioning or re-inventing your company so it remains relevant to your customers’ changing needs.
Anne Miner AdminAugust 21, 2018
Dunvegan Blog

Back to “Going to The Office”

There are many good arguments both for and against having a remote workforce – often, the findings of research-based arguments are contradictory.
Anne Miner AdminAugust 21, 2018
Dunvegan Blog

Is Your Customer Care “Love Language” Working?

Determining what your customers need and how they wish to be treated is best accomplished by asking them what they value about your service and what they would like to…
Anne Miner AdminAugust 21, 2018
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Customer Experience Essentials


B2B Customer Retention - Identifying and Managing At-Risk Customers


B2B Customer Feedback Programs - Things to Think About Before You Start One




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