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The Dunvegan Group Blog

Know The Rules Businessman Holding in Hand New technologies
Dunvegan Blog

Customer Care Rules

You do know that a "one size fits all" approach to customer care is unlikely to succeed in building strong relationships with all of your customers - right?
Myth or fact text concept
Dunvegan Blog

6 Customer Research Myths ~ Debunked

In discussing Customer Care and Retention Research with potential clients, I am hearing comments reflecting 6 specific beliefs about customer research. These beliefs have evolved based on the technologies available…