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The Dunvegan Group Blog

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Dunvegan Blog

6 Customer Research Myths ~ Debunked

In discussing Customer Care and Retention Research with potential clients, I am hearing comments reflecting 6 specific beliefs about customer research. These beliefs have evolved based on the technologies available…
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Dunvegan Blog

Tips for Successful Employee Surveys

Companies are conducting more employee surveys in hopes of gaining helpful insights on employee engagement, employee satisfaction and employee retention. Anne Miner offers 10 tips for successful employee surveys whether…
Time for Change
Dunvegan Blog

Is it time for a change?

We have also observed that a company's ability to build competitor-resistant customer relationships is dependent on the stability of customer-facing employees; when there is turnover among your employees, customers must…
sales success
Dunvegan Blog

How to Improve your “Close Ratio”

Operating within the business-to-business, consultative sales world? Does your sales team "close" the majority of the opportunities they pursue? Meaning that more than half of the proposals/bids you submit result…