In discussing Customer Care and Retention Research with potential clients, I am hearing comments reflecting 6 specific beliefs about customer research. These beliefs have evolved based on the technologies available…
Companies are conducting more employee surveys in hopes of gaining helpful insights on employee engagement, employee satisfaction and employee retention. Anne Miner offers 10 tips for successful employee surveys whether…
As the business owner, you will spend a great deal of time, energy and money finding customers and finding employees to serve those customers. It is the leader’s responsibility to…
We have also observed that a company's ability to build competitor-resistant customer relationships is dependent on the stability of customer-facing employees; when there is turnover among your employees, customers must…
Whether we think of your company’s mission as a statement of the problem in the marketplace that your company exists to solve, or a statement of why your company exists,…
Operating within the business-to-business, consultative sales world? Does your sales team "close" the majority of the opportunities they pursue? Meaning that more than half of the proposals/bids you submit result…
We generally accept that referrals are a powerful source of new business; when existing customers offer their support through introductions and sponsorship the likelihood of success is much increased. In…
Is this the year that you will decide to change your perspective on customer feedback? Will you listen to the customers who take time to provide feedback and focus on…
