Thought Spot

Dunvegan Blog home

Ready for the next level of customer loyalty?

Ready to take your customer loyalty to the next level? Have you reached a plateau with your Net Promoter Score® (NPS®)? Concerned about customer loyalty and business retention? Ready to…

Anne MinerMay 5, 2023

Dunvegan Blog home

How to Make Your Business Stand Out From The Crowd.

How can you make your company stand out from the crowd? This is a question that many business leaders have asked themselves for years. For more than ten years, we…

Anne MinerAugust 31, 2022

Dunvegan Blog home

Are You Measuring Customer Satisfaction With Ratings?

We’re all familiar with questions that ask us to rate our satisfaction "on a scale of zero of 10″, where zero indicates a state of extreme dissatisfaction and 10 indicates…

Anne MinerAugust 31, 2022

Dunvegan Blog

We live in a “do-it-yourself” world!

Yes, we live in a "do-it-yourself" world; a world in which we have instant access to such a vast array of information, there is almost no question that cannot be…

Anne MinerApril 12, 2022

Dunvegan Blog home

Customer Care Rules

You do know that a "one size fits all" approach to customer care is unlikely to succeed in building strong relationships with all of your customers - right?

Anne MinerJune 4, 2019

Dunvegan Blog home

6 Customer Research Myths ~ Debunked

In discussing Customer Care and Retention Research with potential clients, I am hearing comments reflecting 6 specific beliefs about customer research. These beliefs have evolved based on the technologies available…

Anne MinerMarch 21, 2019

Dunvegan Blog home

Is Your Voice of the Customer (VoC) Program Being “Gamed”?

How often have you heard, “When you get the survey, be sure to give me a 10.”? Or, “If there is anything that would prevent you from giving me a…

Anne MinerMarch 6, 2019

Dunvegan Blog home

Tips for Successful Employee Surveys

Companies are conducting more employee surveys in hopes of gaining helpful insights on employee engagement, employee satisfaction and employee retention. Anne Miner offers 10 tips for successful employee surveys whether…

Anne MinerFebruary 24, 2019

Dunvegan Blog home

Customer Satisfaction and Customer Retention and Company Vision

Customer satisfaction and customer retention are critical components of your company vision. Minimize employee and customer churn for maximum growth.

Anne MinerJanuary 20, 2019

Dunvegan Blog home

Competitor Resistant Relationships

As the business owner, you will spend a great deal of time, energy and money finding customers and finding employees to serve those customers. It is the leader’s responsibility to…

Anne MinerJanuary 13, 2019

Thought Spot

Dunvegan Thought Spot

Ready for the next level of customer loyalty?

How to Make Your Business Stand Out From The Crowd.

Are You Measuring Customer Satisfaction With Ratings?

We live in a “do-it-yourself” world!

Customer Care Rules

6 Customer Research Myths ~ Debunked

Is Your Voice of the Customer (VoC) Program Being “Gamed”?

Tips for Successful Employee Surveys

Customer Satisfaction and Customer Retention and Company Vision

Competitor Resistant Relationships

COMPANY INFO

CUSTOMER RETENTION PROGRAMS

KNOWLEDGE CENTER

SOCIAL MEDIA