Thought Spot

Dunvegan Blog

Seven Unique Ways to Improve Customer Satisfaction

Customer satisfaction is the cornerstone of any successful business. Happy customers are more likely to become loyal, repeat buyers and advocates for your brand. While providing quality products and excellent…

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Dunvegan Blog

Utility Customer Experience & Retention: What You Need to Know

In the utilities sector, ensuring customer satisfaction is paramount for long-term retention. For utility companies navigating the complex delivery of services, The Dunvegan Group is your ally, offering tailored strategies…

Dunvegan Blog

Customer and Truck Driver Retention Strategies

Within the trucking sector, there’s a business concern that has come to the forefront and casts a long shadow—high truck driver turnover. This issue is far-reaching, influencing not only the…

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Dunvegan Blog

Understanding the Power of Voice of the Customer (VOC) Research

Introduction In today's highly competitive business landscape, customer satisfaction and loyalty play a crucial role in the success of any organization. To gain valuable insights into customers' needs, preferences, and…

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Dunvegan Blog

The Vital Role of C-Suite Executives in Leading the Voice of the Customer (VOC) Program

Introduction In today's rapidly evolving business landscape, customer-centricity has become a key driver of success. To foster a customer-centric culture, organizations must prioritize hearing the Voice of their Customer (VOC)…

Dunvegan Blog

Ready for the next level of customer loyalty?

Ready to take your customer loyalty to the next level? Have you reached a plateau with your Net Promoter Score® (NPS®)? Concerned about customer loyalty and business retention? Ready to…

Dunvegan Blog

How to Make Your Business Stand Out From The Crowd.

How can you make your company stand out from the crowd? This is a question that many business leaders have asked themselves for years. For more than ten years, we…

Dunvegan Blog

Are You Measuring Customer Satisfaction With Ratings?

We’re all familiar with questions that ask us to rate our satisfaction "on a scale of zero of 10″, where zero indicates a state of extreme dissatisfaction and 10 indicates…

Dunvegan Blog

We live in a “do-it-yourself” world!

Yes, we live in a "do-it-yourself" world; a world in which we have instant access to such a vast array of information, there is almost no question that cannot be…

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Dunvegan Blog

Customer Care Rules

You do know that a "one size fits all" approach to customer care is unlikely to succeed in building strong relationships with all of your customers - right?

Thought Spot

Dunvegan Thought Spot

Seven Unique Ways to Improve Customer Satisfaction

Utility Customer Experience & Retention: What You Need to Know

Customer and Truck Driver Retention Strategies

Understanding the Power of Voice of the Customer (VOC) Research

The Vital Role of C-Suite Executives in Leading the Voice of the Customer (VOC) Program

Ready for the next level of customer loyalty?

How to Make Your Business Stand Out From The Crowd.

Are You Measuring Customer Satisfaction With Ratings?

We live in a “do-it-yourself” world!

Customer Care Rules

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