BOOKS

The Dunvegan Group offers three customer satisfaction books written by its senior leaders to help companies understand, prepare for and act upon the information captured through our Customer Care & Retention Programs ~ also known as Voice of the Customer. Our senior leaders share their expertise to demonstrate how you can create competitor-resistant customer relationships and grow your revenues and your bottom line!

E-Book

B2B Customer Feedback Programs — Things to Think About

This book will tell you how to find out what your customers are thinking and feeling about your organization and how you serve them. It will tell you how to figure out what customers want and how you can really get connected to them.

Anne Miner will guide you on the path to the platinum thread that will create competitor-resistant customer relationships so that your customers  will never want to leave you!

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E-Book

Dunvegan Customer Experience Essentials

Here are 50 easy ways to create positive customer experiences that will keep your customers coming back again and again.

Apply one new idea each week – learn and apply behaviors to create competitor-resistant customer relationships.

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E-Book

B2B Customer Retention – Identifying And Managing At-Risk Customers

Learn the three critical factors that contribute to customer retention and how to detect customers who are genuinely at risk. Apply customer care and retention strategies where they will have the greatest impact and increase retention.

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