Helping B2B Companies Thrive and Grow!
For more than twenty-five years, The Dunvegan Group has been collecting customer feedback to bring executives insights that will effectively change how they do business with customers. From our early beginnings, we have worked with national and global clients to strengthen their bond with customers, thereby improving customer retention.
Our approach to customer retention consulting embraces both measurement technologies and the need for organizational change. We are with you through all stages of the Customer Care & Retention™ program, from engaging employees to data collection through to support in dealing with major customer issues and changes in standard operating procedures. Our senior consultants work directly with executives and management teams to ensure maximum value is extracted from our programs.