Will This Be The Year of Customer? Any time someone learns that my specialty is customer satisfactio...

Customer Transferals versus Customer Referrals As customer care and retention specialists, The Dunve...

How to Improve your “Close Ratio” Operating within the business-to-business (B2B), consu...

Does your company’s mission reflect your ideal customer? Whether we think of your company&#821...

This is our 31st year in business! Over the years, we have adapted, pivoted, shifted and outright ch...

Are Your Business Relationships Competitor-Resistant? In any business, you have two key assets: your...

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Is Your Voice of the Customer Program Being “Gamed”? How often have you heard  comments...

6 Customer Research Myths ~ Debunked In discussing Customer Care and Retention Research with potenti...

We live in a “do-it-yourself” world! Yes, we live in a “do-it-yourself” worl...