WHAT WE DO
Customer Retention Programs
Tailored to your budget and organizational readiness.
The DunVegan Group’s unique Customer Retention Programs USA is aimed to help your organization focus on customer care and retention. Here, we offer three options in our Customer Care & Retention™ (CCR™) Programs. Now, don’t be confused! DunVegan Customer Retention Specialistswill help you decide which program best fits your budget and your business requirements.
Since employee engagement is an important element to creating a customer-centric culture and improved customer retention, we recommend our clients to consider Employee Care and Retention™ (ECR™) Program as their first step.
Our Customer Retention Programs USA start with a Preparation Phase where we introduce and explain The Platinum Rule® to your management team and key customer-facing personnel. We then train the team to apply this rule within the organization and when dealing with customers. We introduce the team to The Dunvegan Group’s Customer Care & Retention™ Tools and Techniques and train them so they can follow up with customers effectively.
Our customer retention programs all begin with a Preparation Phase where we introduce The Platinum Rule® to your leadership team and key customer-facing personnel.
We train your team to apply The Platinum Rule® within your organization as well as in dealing with customers. We also train your team on The Dunvegan Group’s Customer Care & Retention™ Tools and Techniques so they can follow-up with customers effectively.
There are three options for your Customer Care & Retention™ (CCR™) Program:
We describe each of our customer retention programs below so you can see the added value as you upgrade to each level.
The three options we offer in our Customer Care & Retention™ (CCR™) Program are:
There are four key Customer Retention Indicators™ that form the foundation of the Customer Care & Retention Baseline™ Solution. These are:
- Business Retention Index™
- Business Essentials Index™
- Problem Experience Profile™
- Customer Advocacy Zone™
The CCR PLUS™ includes elements of the CCR BASELINE™ PLUS, giving you deeper insights into customer expectations through open-ended questions. With this solution, you get a richer foundation for understanding the depth of your connections with customers and how best to serve them. Customers get the chance to communicate what they value and appreciate most about their relationship with your organization. You can easily use this priceless information as your strategy to attract more ideal customers.
Here we incorporate telephone interviews as the primary method for capturing the voice of your customers. As a result of personal outreach, participation in the CCR PREMIER™ is dramatically higher than our other programs. And, since these interviews are conducted by expert executive interviewers, all of the applicable questions are answered, and ambiguous answers are clarified. As a result, you can feel more confident in taking actions to enhance the overall customer experience.
If you are looking for the Best Customer Retentions Programs in USA, call The DunVegan Group now!