Here’s how you will know that we are a good fit:
- You are genuinely concerned about your customers and your employees.
- You are committed to employee engagement and retention to support delivery of customer experiences worthy of loyalty.
- You understand that strong relationships with customers are the foundation of business retention.
- You believe that your culture is a critical component of business success.
- You know that business retention involves retaining BOTH the customer AND their revenue.
- You are eager to put a Customer Care and Retention™ program in place to:
- Retain your existing ideal customers and their revenues
- Grow the amount of money existing customers spend with you
- Find more customers that fit your ideal customer profile
If this sounds like you, let’s talk! Click here and set up a telephone conversation.
The Dunvegan Group will support you in preparing your organization for undertaking this initiative; we make sure everyone is set up for success so that our programs can make a positive impact on your organization.
Our comprehensive process ensures that the feedback from your customers is meaningful and leads to actionable recommendations that will improve your organization. We work with our clients over the long-term to ensure improvements can be made year after year.
You will be able to measure the ROI of investing in our services as a direct result of having the information necessary to attribute retained and renewed business to your business retention program!