How often have you heard, “When you get the survey, be sure to give me a 10.”? Or, “If there is anything that would prevent you from giving me a…
AnneMarch 6, 2019
You do know that a "one size fits all" approach to customer care is unlikely to succeed in building strong relationships with all of your customers - right?
AnneFebruary 7, 2019
Should your company vision focus on your customers? Or should you have a distinct vision for customer care?
AnneJanuary 20, 2019
As the business owner, you will spend a great deal of time, energy and money finding customers and finding employees to serve those customers. It is the leader’s responsibility to…
AnneJanuary 13, 2019
We have also observed that a company's ability to build competitor-resistant customer relationships is dependent on the stability of customer-facing employees; when there is turnover among your employees, customers must…
AnneSeptember 30, 2018
Whether we think of your company’s mission as a statement of the problem in the marketplace that your company exists to solve, or a statement of why your company exists,…
AnneAugust 23, 2018
Operating within the business-to-business, consultative sales world? Does your sales team "close" the majority of the opportunities they pursue? Meaning that more than half of the proposals/bids you submit result…
AnneAugust 23, 2018
We generally accept that referrals are a powerful source of new business; when existing customers offer their support through introductions and sponsorship the likelihood of success is much increased. In…
AnneAugust 23, 2018
Yes, we live in a "do-it-yourself" world; a world in which we have instant access to such a vast array of information, there is almost no question that cannot be…
AnneAugust 23, 2018
