WHO WE ARE
The Dunvegan Group is one of the best Customer Satisfaction Measurement Companies!
Here are five reasons to choose to work with The Dunvegan Group.
1. We Are Partners In Your Success
First of all, the Dunvegan Team is consistently thoughtful and flexible. We are always on the lookout for innovative ways to contribute to the success of your organization.
Learn more about The Dunvegan Group.
2. Our Focus is On B2B
Because we focus almost exclusively in the B2B Sector, we understand the complexities of consultative sales and relationships with multiple touch points.This specialized expertise is essential when executing customer retention programs.
See the companies we have worked with.
3. We have a Proprietary Model For The B2B customer Decision Making Process.
Based on our work with B2B companies over the past 20 years, we have developed the Service/Pain/Competitive (SPC™) model. The SPC™ model incorporates three criteria your customers use when deciding whether to stay or whether to leave your company. Because the model uses multiple measures, it is a powerful and stable indicator of customer behavior.
4. We Have The Best Metrics For Anticipating Customer Retention
The Dunvegan Group created five key customer retention metrics which act as corner stones of your Customer Retention Program. These metrics provide you with a deep understanding of how you are performing against customer expectations and direct your efforts to retain your customers.
Learn more about our metrics.
5. We Focus On Relationships
Because improving relationships with your customers begins with improving relationships within your own team, we offer The Platinum Rule® customer focus training. The Platinum Rule® is a simple yet powerful concept – “Treat others how they would like to be treated” (unlike the Golden Rule – “Treat others how YOU would like to be treated”) and it initiates a new culture within organizations.
Learn more about customer focus training.