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Dunvegan Blog

Know The Rules Businessman Holding in Hand New technologies
Dunvegan Blog

Customer Care Rules

You do know that a "one size fits all" approach to customer care is unlikely to succeed in building strong relationships with all of your customers - right?
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Dunvegan Blog

6 Customer Research Myths ~ Debunked

In discussing Customer Care and Retention Research with potential clients, I am hearing comments reflecting 6 specific beliefs about customer research. These beliefs have evolved based on the technologies available…
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Dunvegan Blog

Tips for Successful Employee Surveys

Companies are conducting more employee surveys in hopes of gaining helpful insights on employee engagement, employee satisfaction and employee retention. Anne Miner offers 10 tips for successful employee surveys whether…