Receiving customer feedback does not appear to be a problem; the challenge lies in capturing the information from a wide array of channels and organizing it in a useful way.
Yes, in theory, it is possible for your B2B business to grow both revenues and bottom line profits without adding more customers. How? By retaining the customers you already have…
In a world of disruption and exponential change, there is risk that tomorrow, or at least before the product has been delivered and installed, there will be something better available.…
Every work day the dabbawallas pick up and deliver 200,000 lunch boxes within only a couple of hours, in a traffic-congested city whose population is more than 20 million. It…
Process reversal can lead to innovation. Reversal thinking essentially involves reframing a process by thinking about it ‘backwards’. A good example is how we print documents . . . the…
As the circumstances or the environment your business operates in change, you must think about repositioning or re-inventing your company so it remains relevant to your customers’ changing needs.
Determining what your customers need and how they wish to be treated is best accomplished by asking them what they value about your service and what they would like to…
